blog post

Our Commitment to Quick and Helpful Support

Josh Parry
Josh Parry
May 10, 2024
Our Commitment to Quick and Helpful Support

Our most important and longest-held core value at CiiRUS is treating our customers like family. We understand that when you have questions or need assistance, you want quick and reliable support. That's why we've put together these guidelines to help you know what to expect when reaching out to us.

Our team is dedicated to providing you with the best support possible, and we want to make sure you understand how quickly we aim to respond to your inquiries. While we don't have any fancy legal agreements or formalities, we believe in being upfront and transparent about our commitment to helping you.

Our response time targets are based on the type of issue you're facing. Whether it's a question about using our software or a hiccup you've run into, we're here to lend a hand. Just keep in mind that sometimes we might need a bit more info from you to get things sorted, or our team might need to follow up for clarification.

And bear in mind: if your issue requires us to loop in our development team, it might take a bit longer to get things sorted while they work their magic. But don't worry, we'll keep you updated every step of the way!

Check out the table below for an overview of our response time guidelines. If you have any questions or need assistance, don't hesitate to reach out to our friendly support team. We're here to make sure your experience with CiiRUS is nothing short of amazing!


Support Hours

Monday to Friday, 9:00 AM ET to 5:00 PM ET(including Holidays)

Weekends, 11:00 AM ET to 7:00 PM ET

Book a CiiRUS demo

Message & data rates may apply. Reply HELP for help, or STOP to unsubscribe from SMS messages. Up to 4 messages per week. View Terms and Privacy.

Thank you! We'll be in touch soon!

Click to learn more while you wait.
Oops! Please check your entries and try again.

Thanks! We'll be in touch! In the meantime, browse our full website for more information about CiiRUS.
Please check all required fields and try again. Thank you!
Policy
Urgent Issue
High Priority
Normal Priority
Low Priority
Online First Reply Time
1 business hour
2 business hours
4 business hours
8 business hours
Callback First Reply Time
1 business hour
1 business hour
1 business hour
1 business hour
Urgent
Immediate resolution/escalation is required for issues that cause complete system failure, significant data loss, or severe financial impact.
High
Resolution/Escalation should occur within 4 hours forissues that impact critical functionalities and affect multiple customers.
Normal
Resolution/Escalation should occur within 1 business day  for issues that affect specific functionalities or a limited number of  customers.
Low
Resolution/Escalation can occur within 2-3 business days for minor issues that have minimal impact on functionality or customer experience.

Thanks! We'll be in touch! In the meantime, browse our full website for more information about CiiRUS.
Please check all required fields and try again. Thank you!
Josh Parry
Josh Parry
Josh is the Chief Marketing Officer at CiiRUS, where he has been working with vacation rental managers in various capacities since 2014. He is passionate about helping VRMs increase their revenue earning potential and operational efficiency.

Our latest news

Stay up to date about new features, events, & industry education

See more and get a pricing quote

Message & data rates may apply. Reply HELP for help, or STOP to unsubscribe from SMS messages. Up to 4 messages per week. View Terms and Privacy.

Thank you! We'll be in touch soon!

Click to learn more while you wait.
Oops! Please check your entries and try again.
table section

Comparison table

Subheading description and information can be added here

Features
Personal Plan
Professional Plan
Features one
Description feature
Description feature
Features two
Description feature
Description feature
Features three
Description feature
Features four
Description feature
Features five
Description feature
Features
Personal Plan
Professional Plan
Features one
Description feature
Description feature
Features four
Description feature
Features five
Description feature
Features
Personal Plan
Professional Plan
Choose Pricing Plan

Subheading description and information can be added here

$0

(free)
Get started

Additional information can be added here

$3

/month
Get started

Additional information can be added here