Most software companies hand you the keys and wish you luck. At CiiRUS, we guide you every step of the way. You'll be working with your dedicated onboarding manager plus a team who bonds themselves to you and is always there to help.
Our team personally migrates your data, configures your settings, and trains your staff, so you’re not just “set up”. You’re set up for success!
With no setup fees and no long-term contracts, we make it easy to start strong and stay confident.
Once you sign up, we get to know each other and set the table for our partnership. We'll get acquainted with your current technology and begin the data transfer process.
A comprehensive audit of your current property data and other key entries that will be optimized to ensure a smooth transition to the new software.
You and your onboarding manager will begin configuring your company's workflows and general settings in the new CiiRUS account.
After learning how to manage new reservations in CiiRUS, your listings will go live on the major OTAs so you can begin earning more revenue while you wrap up the training process.
Your onboarding manager coaches you through handling guest communication in CiiRUS, from responding to OTA inquiries to automating the guest cycle process.
We'll collaborate to set up and automate your housekeeping, maintenance, and inspection processes in the CiiRUS Task Manager.
Finish off onboarding with a deep dive into owner statements, month-end finalization, reconciliation, reports, taxes, and everything you need to excel in your accounting process.
Get up and running smoothly with full data migration included
Dedicated onboarding manager to help you launch confidently
Seamless integrations to Airbnb, Vrbo, and top OTAs
Streamlined reservations, operations, and accounting in one place
Family business innovating for STR property managers since 2008
We're an open book! Trust and transparency matters more than anything when choosing to onboard with a new software partner.
Our team will be ready to receive your historical data and begin training immediately. We can complete the onboarding process in as quickly as a week provided that you're ready to move at the same pace and can provide access to the data needed to get started.
We've worked in the vacation rental industry for nearly two decades, so we understand that when things get busy, your time is precious! We're here to craft an onboarding schedule that works for you and your team; we just ask that you show up to appointments with your onboarding manager, let us know when you need more time, and return the same stellar communication to our team. Like in every partnership, it takes two to tango!
There is no onboarding cost with CiiRUS! The onboarding process is comprised of a full training program by your industry-expert onboarding manager, initial data transfer, OTA implementation, and development of your brand new direct website!
When you sign up, you'll be assigned your very own onboarding manager. Our onboarding managers are certified vacation rental industry experts with years of experience not just in the industry but in helping companies just like yours through the onboarding process.
Throughout implementation, the onboarding manager will introduce you to our data coordinators, website developments, channel experts, and customer success agents to make sure every beat in the onboarding process is executed flawlessly by a team you can trust.
The day you sign up, the onboarding manager will ask you to provide us with admin-level access to your existing systems so that we can begin mining your data and building out the CiiRUS account for you. Our goal is to remove as much manual entry from the onboarding transition as possible so that you can focus on going live and getting to market fast.
The initial data migration brings over your listings with images, descriptions, location details, amenities, bed/bath/guest configuration, owners, rates, reservations, and guestlist.
You'll get all the training you need, and more. The onboarding journey is underpinned by a 1:1 system training program, that we'll tailor for your unique needs. Generally though, it covers everything from setting up listings, managing guests, property care, accounting, and everything in between. It's our goal for you to leave onboarding a CiiRUS super-user!
Whenever you need a refresher, you can book additional one-on-one training, which is no additional cost.
Early in the onboarding process, you'll consult with our in-house website development experts. The CiiRUS team has built industry-leading direct booking websites for our customers since 2008, and we are still constantly releasing new design features and going live with new sites.
While most vacation rental software providers allow you to choose from a few simple widgets to figure out a website on your own, we believe that your brand and your public-facing image deserve the best. A professionally developed website for your business is included with onboarding. That level of service typically runs in to the tens-of-thousands of dollars if you were to hire a vacation rental website development company, so the value to your company is huge! Learn more here.
