Question 1

What exactly does CiiRUS Protection cover, in dollar terms?

Accepted Answer

$1M real property damage, $1M liability, $25k contents damage, and $15k bedbug coverage. The bedbug plan covers extermination, remediation, decontamination, rehabilitation, and lost income while the unit is offline. A $2,500 deductible applies to real property damage claims.

Question 2

Who underwrites the program?

Accepted Answer

CiiRUS Protection is underwritten by Markel Insurance, an established carrier in the short-term rental and hospitality space.

Question 3

What does the guest pay?

Accepted Answer

A per-stay fee of $65, or $85 if the property includes a golf cart. The fee replaces the traditional security deposit, so guests skip the deposit dispute entirely.

Question 4

What does the property manager pay?

Accepted Answer

Nothing. The program costs you nothing to run, and you earn a 20% revenue share on every policy sold.

Question 5

How fast do claims close?

Accepted Answer

Most claims are adjudicated within about 15 days. You file in-app: upload a photo, write a short description, attach a receipt or estimate. Markel sees the booking, folio, work orders, and inspection photos automatically.

Question 6

Does this replace my homeowners' or landlord insurance?

Accepted Answer

No. It's a stay-by-stay program that works alongside homeowners' or landlord insurance rather than replacing it. Your CiiRUS rep can help you and your owners understand exactly what each policy carries.

Question 7

How is Protection embedded into each reservation?

Accepted Answer

Once activated, Protection is added to every reservation automatically, with no per-booking manual step. The fee quotes on the booking, collects with the guest payment, and posts to the trust ledger.

Vacation Rental Property Protection & Damage Waivers — CiiRUS