Become a CiiRUS customer and our team will help you apply for protection.
Guests book seamlessly as usual; the protection fee is itemized at checkout.
You keep 20% of the revenue, and the rest pays for the protection plan.
Get up and running smoothly with full data migration included
Dedicated onboarding manager to help you launch confidently
Seamless integrations to Airbnb, Vrbo, and top OTAs
Streamlined reservations, operations, and accounting in one place
Family business innovating for STR property managers since 2008
Accidents happen—but they don’t have to become financial disasters. These FAQs explain how CiiRUS Protect shields managers, guests, and owners with built-in coverage.
Traditional security deposits frustrate guests and rarely cover the full cost of damages. CiiRUS Protect replaces them with comprehensive coverage: up to $25,000 for contents, $1,000,000 for property damage, $1,000,000 for liability, and $15,000 for bedbug remediation. Guests pay a nominal per-stay fee, giving you and your owners peace of mind.
Slip-and-fall or injury claims can devastate managers and owners. CiiRUS Protect includes $1,000,000 in liability coverage underwritten by Markel Insurance, so your business and your owners are protected from costly legal exposure.
CiiRUS Protect not only shields their investment but also generates new income. Managers receive a 20% revenue share on every policy sold, turning risk management into a fresh revenue stream.
Instead of you or the owner covering the cost, CiiRUS Protect responds with up to $25,000 in contents coverage. Claims are simple to file and typically resolved within 15 days.
CiiRUS Protect includes $1,000,000 in real property protection with a $2,500 deductible, ensuring even severe incidents don’t become financial disasters.
Yes. CiiRUS Protect uniquely covers up to $15,000 for extermination, replacement of furnishings, alternative accommodations, and lost rental income during remediation.
Guests see a small, itemized line ($65 per stay, or $85 if a golf cart is included). This cost is far more attractive than a large deposit hold, and it reassures guests that accidental damages are covered.
The program is fully embedded into CiiRUS. Once activated, every reservation automatically includes the coverage as an extra line item—no manual steps or outside systems required.
Simply include it in your listing description. Guests appreciate knowing that if something goes wrong—whether it’s a broken lamp or an unexpected injury—the costs are covered, and they won’t face big deposit holds.
Claims are submitted directly through the CiiRUS software. Just upload a photo, a description, and a receipt or estimate. Most standard claims are adjudicated within 15 days by the underwriter, Markel Insurance.
Unlike general homeowner’s or landlord insurance, CiiRUS Protect is embedded into every stay and responds specifically to guest-related damages and incidents. It’s seamless, automated, and generates income instead of just adding expense. It is not a replacement, but a complement to general homeowners and other critical insurance policies that you should have as well.
Yes. Listings that advertise professional guest protection stand out against competitors. Guests see it as proof you provide above-and-beyond care, which boosts confidence and increases conversion.
Nothing. The program is free for managers to enable, automatically added to reservations, and actually generates new revenue through the 20% share.
CiiRUS Protect is underwritten by Markel Insurance (rated A+ by AM Best) and powered by Rental Guardian, both leaders in vacation rental risk management.
