Question 1

Which channels flow into the unified inbox?

Accepted Answer

Your website chat, the CiiRUS guest portal, Airbnb, Vrbo, and Booking.com (live 2026), plus outbound SMS and email. Everything threads against the guest and the reservation, so nothing hides in an OTA portal.

Question 2

Are templates customizable, and do smart tags work everywhere?

Accepted Answer

Yes. The template builder covers both SMS and email, with smart tags that fill in guest name, property, arrival and departure, gate codes, Wi-Fi, and any custom property field. Write it once and use it on every reservation.

Question 3

What exactly is the branded guest app?

Accepted Answer

It's a guest-facing app published under your brand, with listing details, access information, house rules, a local guide with maps, in-app messaging, and upsells with payment. Guests don't need to remember which OTA they booked on.

Question 4

Is the Disney and Universal ticketing rev-share real?

Accepted Answer

Yes. We have an integrated attraction-ticketing partnership covering Disney and Universal. When guests book tickets through the app, you earn a revenue share.

Question 5

Does CiiRUS charge for e-signature?

Accepted Answer

No. Electronic signature for management agreements, work orders, NDAs, and POAs is included at no extra cost, so you can drop your separate e-sign vendor.

Question 6

Can I market back to past guests from inside CiiRUS?

Accepted Answer

Yes. The built-in guest CRM tags guests with categories and personas, like repeat travelers, families, golfers, and long stays, and supports segmented marketing campaigns to past guests.

Question 7

What happens if a message goes unanswered?

Accepted Answer

Overdue messages escalate automatically so nothing slips past a shift change. And because every thread sits on the reservation, handovers between reservationists keep their context.

Guest Communication Software For Vacation Rentals — CiiRUS