The CiiRUS Unified Inbox consolidates guest conversations from all OTAs and your direct site into one dashboard. No more tab-hopping—you see everything in one place and reply instantly.

With CiiRUS, you can schedule personalized templates for confirmations, check-in instructions, mid-stay check-ins, and review requests. Messages pull in guest and property details automatically, so they feel tailored rather than robotic.

CiiRUS automatically sends guests their arrival details via email, text, or guest app. You can configure triggers so guests always receive the right info at the right time—no manual reminders needed.

CiiRUS supports all three. Automated emails handle confirmations, SMS reaches guests quickly for time-sensitive info, and in-app chat offers two-way real-time communication when needed.

Yes. With the built-in CRM, you can segment your guest database and send promotional emails to encourage repeat bookings—helping you reduce reliance on OTAs.

The Unified Inbox flags unread messages and can escalate overdue responses to your team. That way, no inquiry or guest request falls through the cracks.

Yes. CiiRUS can send friendly, automated follow-ups asking guests to leave reviews on Airbnb, Vrbo, or your website, boosting your online reputation.

The CRM tracks guest history, preferences, and notes, so you can greet them by name, remember their last stay, and recommend the right property—building loyalty over time.

Notes and requests are logged within each reservation in CiiRUS, visible to your team. They can even trigger property care tasks, ensuring requests don’t get missed

Yes. Inquiries from Airbnb, Vrbo, and your direct site flow into the Unified Inbox, letting you answer pre-booking questions quickly and professionally.

All guest communications are logged and time-stamped in CiiRUS, providing a full record that helps managers resolve disputes and protect against chargebacks.

Guests can log into your branded app to view reservation details, arrival instructions, property info, and even send messages—reducing last-minute calls and texts.

Yes. Messages can be assigned to staff or departments, ensuring accountability. The system shows who responded last, so guests never get duplicate or missed replies.

By using pre-approved templates and rules in CiiRUS, you ensure consistency in tone and accuracy, even when multiple staff are replying to guests.

Automation handles the repetitive touchpoints (confirmations, reminders, checkout instructions) while staff focus on personalizing interactions where it really counts.

Yes. If a guest reports an issue (like a broken appliance), it can be logged as a task for your property care team, ensuring a seamless loop between guests and operations.

Managers can push real-time updates to guests via SMS or app notifications, so they’re always informed of changes like pool closures or late check-outs.