Automate your vacation rental cleaning with Turno! New to CiiRUS, connecting with Turno can help you find a housekeeper and automate your cleaning schedule.
Join us on Wednesday, July 9th, at 1 pm to learn more!
Sign up for the webinar using the following link:
Policy
Urgent Issue
High Priority
Normal Priority
Low Priority
Online First Reply Time
1 business hour
2 business hours
4 business hours
8 business hours
Callback First Reply Time
1 business hour
1 business hour
1 business hour
1 business hour
Urgent
Immediate resolution/escalation is required for issues that cause complete system failure, significant data loss, or severe financial impact.
High
Resolution/escalation should occur within 4 hours for issues that impact critical functionalities and affect multiple customers.
Normal
Resolution/escalation should occur within 1 business day for issues that affect specific functionalities or a limited number of customers.
Low
Resolution/escalation can occur within 2-3 business days for minor issues that have minimal impact on functionality or customer experience.
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Better customer service
Going above & beyond for vacation rental managers since 2008.
Sarah B
27 homes
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Advanced owner statement accounting & trust accounting made simple.
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High-impact integrations with the tools you need to be successful
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All of your communication centralized and powerfully automated
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Automated housekeeping, maintenance, & inspection tools
