From early-morning check-in questions to late-night troubleshooting messages, guest communication can feel endless.
Manual follow-ups increase the risk of missed messages, inconsistent information, and unnecessary stress for both your team and your guests.
Automation isn’t about removing the human element—it’s about supporting it.
With CiiRUS, you can automate guest communication while keeping every interaction relevant, timely, and on-brand.
- Fully customizable message templates
- Automated scheduling based on booking milestones
- Triggers tied to arrival dates, reservation status, and guest behavior
- Consistent messaging across every stay—without manual effort
Your guests feel supported. Your team stays focused.
CiiRUS makes automated guest messaging simple, powerful, and personal so you can focus on growing your business instead of chasing messages.See how CiiRUS helps you communicate smarter, not harder.
Automation personalized
Smart tags automatically include relevant information in each response so you don't need to dig around to get quick answers to guest questions
More ways to respond
Message replies are sent to the guest's email, text messaging thread, or Airbnb, Vrbo and Booking.com (2026) chat. You can also send internal messages!
Dynamic rules & triggers
Automate the beats of the guest lifecycle via text message, email, or chat without sacrificing your cherished personal touch.
Custom template builder
Custom marketing and communication templates for SMS and email, where smart tags once again populate info dynamically to save time and effort.
Electronic signature
Tasks are generated in real time based on bookings and dynamic changes.
Guest database & CRM
Manage all past, present, and future guests from a centralized hub. Assign categories and personas to dynamically customize the guest's journey.
Get up and running smoothly with full data migration included
Dedicated onboarding manager to help you launch confidently
Seamless integrations to Airbnb, Vrbo, and top OTAs
Streamlined reservations, operations, and accounting in one place
Family business innovating for STR property managers since 2008
Booking a demo shouldn’t feel like a big step, but we know the software-search process can be stressful. These FAQs answer the quick questions managers usually have before scheduling a time with us.
A demo is a live walkthrough with one of our product specialists. We’ll show how CiiRUS handles reservations, accounting, guest communication, websites, and channel management, tailored to how property managers with 5–100 homes actually work.
Most demos take 30–45 minutes, but we like to set aside 60 minutes so we can cover all the bases and get to know each other a bit too! We'll focus the bulk of the conversation on the features that matter most to your business—whether that’s Airbnb/Vrbo distribution, trust accounting, or owner statements.
No. Our demos are completely free and no-pressure. You’ll see the platform, ask questions, and decide if CiiRUS is a fit for you.
Definitely not. Our approach is consultative—we want to understand your portfolio and show how CiiRUS can solve your pain points. No pushy tactics, just honest answers.
Absolutely. Many managers invite their reservations team, accountants, or other business owners so everyone can see how the system works from their perspective. It's actually very important that all major stakeholders across your business are aligned with such a major business move as migrating software!
That’s fine. CiiRUS is designed for professional managers with as few as 3 properties, and it scales as you grow toward 50, 100, or more.
You'll get to book your demo time right onto the live schedule! You’ll choose a time slot that works best for you and your team, which can even be same-day or next-day.
Yes. We’ll explain exactly how our onboarding team migrates your reservations, listings, and accounting data so you don’t lose continuity during the switch.
Just your questions. If you want, share a little about your business when you fill out the form so we can tailor the demo to your situation.
Many property managers take a few days to digest the information and make the most informed decision about moving forward. But if you're ready, you can sign up right away, and our onboarding team will start scheduling your training and data migration!
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