blog post

January Recap - Catch up on our month at CiiRUS!

Leon Parry
Leon Parry
January 31, 2025
January Recap - Catch up on our month at CiiRUS!

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In January, Tyler & Leah presented a great webinar on year-end taxes, reports, and financials. If you didn't see it live, check out the recording here to learn how to generate your owners' tax forms (1099s and 1042s), and end of year financial reports.

We also started our new CiiRUS Earn & Refer program. With this, you can earn up to $250 for each property manager you refer to CiiRUS. We like to spread the joy, so we'll match your reward and pay it to the colleague you refer too!

The process is simple. Introduce us to a friend or peer you think would benefit from partnering with CiiRUS like you have. We'll get in touch with them to arrange a demo. If they're a fit for our platform and they appear at the demo, both you and them will earn a $50 cash gift card!If the person you referred decides to join CiiRUS, both of you earn a further $200 apiece!

All you personally have to do is make the introduction. We'll take it from there, and pass along your reward when the time comes! If you haven't already, please share these updates with your team members to ensure they're up-to-date with any changes.

Policy
Urgent Issue
High Priority
Normal Priority
Low Priority
Online First Reply Time
1 business hour
2 business hours
4 business hours
8 business hours
Callback First Reply Time
1 business hour
1 business hour
1 business hour
1 business hour
Urgent
Immediate resolution/escalation is required for issues that cause complete system failure, significant data loss, or severe financial impact.
High
Resolution/escalation should occur within 4 hours for issues that impact critical functionalities and affect multiple customers.
Normal
Resolution/escalation should occur within 1 business day for issues that affect specific functionalities or a limited number of  customers.
Low
Resolution/escalation can occur within 2-3 business days for minor issues that have minimal impact on functionality or customer experience.

Thanks! We'll be in touch! In the meantime, browse our full website for more information about CiiRUS.
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Leon Parry
Leon Parry
Leon is the Product & Marketing Specialist at CiiRUS, where he has been working in various roles since 2016. Leon has worked in technical support, channel implementation, and most recently in sales. He is passionate about helping VRMs achieve success and empowering them to optimize operations and improve guest experiences.

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Better customer service
Going above & beyond for vacation rental managers since 2008.
  • Independent, family-owned & operated
  • Full-service onboarding
  • Unlimited domestic phone & web support
  • Month-to-month service
Sarah B
27 homes

"Implementation with CiiRUS was as seamless a transition as it could have been given the large amount of data that we had to bring over. Switching software companies definitely feels daunting, so we love that the CiiRUS team is available to help any time we need!"

Better accounting tools
Advanced owner statement accounting & trust accounting made simple.
  • Auto owner statements
  • Trust accounting
  • Owner/vendor bill payments
  • Tax reports & processing
Better integrations
High-impact integrations with the tools you need to be successful
  • Preferred/Elite with Airbnb & Vrbo
  • Full 2-way direct sync
  • Constant updates & new integrations
  • Open API
Better guest communication
All of your communication centralized and powerfully automated
  • Unified inbox
  • Auto guest life-cycle communication
  • Built-in customizable guest app
  • Manage reviews & host quality scores
Better property care tools
Automated housekeeping, maintenance, & inspection tools
  • Custom checklists & requirements
  • Automated & recurring scheduling
  • Built-in vendor & owner payment routing
  • Mobile tasks app for field team