Question 1

Who is the processor behind CiiRUS Pay?

Accepted Answer

CiiRUS Pay is an exclusive partnership with Lynnbrook, a processor that specializes in short-term rentals. That means faster approvals and payouts, fewer 'high-risk' flags than generic processors, competitive rates, and in-house chargeback support that already understands vacation rental.

Question 2

How does CiiRUS Pay handle trust accounting?

Accepted Answer

A virtual trust account is included and tied into the CiiRUS trust accounting module. Cards and ACH fund into the same ledger your team already closes, so there's no third-party bank export to reconcile and no monthly statement to chase down.

Question 3

What is the 7-day guest ID verification flow?

Accepted Answer

For any booking placed within 7 days of arrival, the guest receives a branded SMS and email asking for two-factor authentication. Lynnbrook checks phone records and device history, which catches burner phones, and returns a trust score on a 0-1000 scale. It's included at no extra cost.

Question 4

Are there extra fees for fraud screening or verification?

Accepted Answer

No. Fraud screening, the 7-day-arrival verification flow, and trust account sync are all part of the same rate. There's no per-verification fee and no separate platform charge.

Question 5

When do I get paid out?

Accepted Answer

You choose: payout at time of booking, or hold and pay out at arrival. Per-property and per-channel rules are supported, so you can tune the cash flow timing to what your accounting team prefers.

Question 6

What payment methods are supported?

Accepted Answer

Visa, Mastercard, Amex, Discover, and bank ACH, across the direct booking site, modifications, deposits, balance reminders, and refunds. Refunds processed through CiiRUS Pay auto-adjust the booking and post to accounting and the owner statement.

Question 7

How does chargeback support actually work?

Accepted Answer

Lynnbrook's in-house team handles the dispute response, and the dispute pack ships with the booking, guest messages, and check-in confirmations attached automatically. No weekend CSV scramble.

Vacation Rental Payment Processing — CiiRUS